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SHIPPING POLICY

Custom artwork for shirts, hoodies, hats, posters, stickers, and more. Designed from your ideas and made to order.

Shipping Policy

Effective Date: August 12, 2026

At BlackMoon Wear, all products are made to order and fulfilled through our production partner, Printful. Each item is created specifically for you after your order is placed.

Processing & Production Time

Most orders enter production shortly after purchase. Average production times typically range from 2-7 business days, although production times may increase during holidays, sales events, or periods of high demand. Once production begins, orders cannot be modified or canceled.

Shipping Estimates

Shipping times vary depending on destination, carrier availability, and seasonal demand. Estimated delivery dates are provided for convenience only and are not guaranteed. Delivery delays may occur due to:

  • Weather conditions

  • Carrier service disruptions

  • Customs processing

  • Peak holiday shipping periods

  • High order volumes

Tracking Information

Once your order ships, you will receive tracking information via email. Tracking updates are provided by the shipping carrier and may occasionally experience delays.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information during checkout. If an order cannot be delivered due to:

  • Incorrect address information

  • Incomplete address information

  • Unclaimed shipments

the package may be returned to the fulfillment facility. Returned orders may be reshipped once the correct shipping information is confirmed. Customers are responsible for any additional shipping costs required for reshipment. Refunds will not be issued for undeliverable orders caused by incorrect customer-provided addresses.

Returned & Unclaimed Packages

If a shipment is refused, abandoned, or returned by the carrier, BlackMoon Wear may charge additional shipping fees to resend the package. Refunds are not available for refused or unclaimed deliveries.

Lost Packages

All orders include tracking. If your package appears lost in transit, please contact us promptly. If the carrier confirms the package has been lost before delivery, we will work with our fulfillment partner to determine replacement eligibility. If tracking shows the package as delivered, customers should first:

  • Check with household members

  • Check with neighbors

  • Contact the shipping carrier

  • Contact their local post office

Packages marked as delivered are not automatically eligible for replacement or refund.

Questions

For shipping-related questions, contact:
BlackMoon Wear
Email: paulstrength4@gmail.com